Privacy policy

Privacy policy

Zhejiang Superhuman Technology Co.,Ltd and its affiliates (hereinafter referred to as" Superhuman Technology "," we "and" our ") are well aware of the importance of your private information and will respect your privacy. Please read this Privacy Policy (hereinafter referred to as the "Policy") carefully before submitting your personal data. This policy applies to Superhuman Technology websites, products, devices or applications (collectively call them our "Services") that show or link to this privacy policy.Including but not limited to the official website (www.supman.com), WeChat Official Account, Internet of Things devices, or other services of Superhuman Technology.

The service provided by Superhuman Technology including all texts, pictures, user interfaces, visual interfaces, photos, trademarks, logos, sound, music, artwork, and computer codes (collectively the "Content "), including, but not limited to, the design, structure, selection, collocation, expression, appearance, style and arrangement, are owned, controlled, or licensed by Superhuman, and also protected by commercial appearance, copyright, patents and trademark laws , various other intellectual property laws as well as anti-unfair competition laws.

This policy describes how Superhuman Technology will handle your data (whether personal or not), but may not involve all possible data processing situations.Information about collecting specific data for a product or service may be provided by Superhuman Technology ,which in the Supplementary Policy or in the notice describing the purpose, scope and usage of the collected information , providing you with a way to choose your consent, all data will be collected and used with your agreement.

Superhuman Technology  has the rights to change, modify, add or delete portions of this Privacy Policy at any time. You can check this privacy policy regularly to see if any changes have taken place. During reading this policy, if you have any disagreements or you think any of its contents may undermine the fulfillment of the service as described. We recommend you to stop using the service provided by Superhuman Technology  immediately. If you continue to use the relevant services provided by Superhuman Technology , it means that you endorse and agree to this policy. 

This policy aims to help you to understand the following:

1.How Superhuman Technology  collect and use your personal data.

2.How Superhuman Technology use cookies and similar technologies.

3.How Superhuman Technology  disclose your personal data.

4.How to access or modify your personal data.

5. Protection of personal information of minors.

6.How Superhuman Technology  retain and protect your personal data.

7.Third-party providers and their services

8.How to contact us.

9.How this policy will be updated.

1.How Superhuman Technology  collect and use your personal data.

Personal data refers to information that can determine the identity of an individual when used alone or in combination with other information. Such data will be submitted directly to us when you use our website, products or services and interact with us, as following:

1.1The information you fill in and submit when you register membership and use the relevant services provided by Superhuman Technology  or other platforms, such as your name, gender, date of birth, ID number, phone number, email address, avatar, nickname, location and other related information.

1.2When you choose to purchase, deliver and install services, we may ask for your name, contact information, shipping address and billing address, as well as bank card information to process your order.

1.3 When you download or use client software, Superhuman Technology  will read the information related to your device, including but not limited to hardware models, IMEI numbers and other unique device identifiers, MAC addresses, IP addresses, the operating system version and the settings of the device used to access the service.

1.4 When you use Superhuman Technology  IOT devices, Superhuman Technology  may read your usage without notice, including but not limited to device model, device operating status, frequency of device function usage, log information of IOT devices, the measurement data or other usage information uploaded by the device, the built-in camera of some device may capture the usage of the device, etc.

1.5 When you use Superhuman Technology  service or access Superhuman Technology website, Superhuman Technology  automatically receive and record information on your browser and computer, including but not limited to your IP address, type of browser, language used, access date and time, software and hardware characteristics information and web records you need.

1.6 Location information (only for specific services/functions): You download or use client software or access web pages, and use certain services and IoT devices of Superhuman Technology , Superhuman Technology  may read all kinds of information related to your location, such as the GPS signal of the device or information about nearby WiFi access points and cell phone signal towers, country code, city code, mobile network code, cell identification, latitude and longitude information, and language settings, which may be transmitted to us when you use certain services.

1.7 The description of device permission invoking

The following device permissions may be triggered when you use the service provided by Superhuman Technology . In order to enable you to better manage your information, we will simultaneously inform you of the purpose of using the permission during the product usage process, if you do not enable this permission, it will have an impact on your service usage. Before you use specific functions, you can choose whether to grant the following permissions. At the same time, you can change the authorization status on the Device Permissions page at any time.

The following are the details of related functions and calling permissions for your reference:

1.7.1 Read and write external storage space (Android version, iOS version): used to read and write photos and files on the device in the scan, user feedback and other functions.

1.7.2 Location permissions (Android, iOS version): used to scan nearby WLAN lists, search nearby Bluetooth devices and other functions.

1.7.3 Camera permissions (Android, iOS version): used to scan the QR code for device installation, account login and other functions.

1.7.4 Read the phone permissions (Android, iOS version): used to generate device ID locally on the client and quickly contact after-sales phone and other functions.

1.7.5 Open WLAN permissions (Android, iOS version): used for fast-connected devices, connected to the device issued WIFI, in order to carry out device communication.

1.7.6 Turn on Bluetooth permission (Android, iOS version): used to connect the device when the device is connected to the Bluetooth signal, for device communication; for the smart device connected by Bluetooth, bluetooth permission is also required for communication.

1.7.7 NFC permissions (Android, iOS version): For fast-connected devices, connect the device NFC for device communication.

If permitted by law, we also obtain relevant data from public and commercial third-party sources, for example, by purchasing statistics from other companies, obtain order data from third-party e-commerce platforms to support our services, reply information sent to us when you participate in the questionnaire, participate in the user experience plan, and relevant information we collect when we interact with partners. The data we collect depends on way to interact between you and Superhuman Technology , including the website visited or the products and services used, such as name, gender, business name, position, address, email address, phone number, logon information (account number and password), photo, and certificate information. In some cases, you can refuse to provide personal data to Superhuman Technology , but if you refuse, Superhuman Technology  may not be possible to provide you with relevant products or services, nor to respond to or solve problems you have encountered.

We may use your personal data for the following purposes:

(1)Create an account. The personal information collected when creating an account through a website or mobile device which is used to establish the user's personal account and data page.

(2) To implement your transaction or service request, such as fulfillment of orders, information related to e-commerce orders can be used to process purchase orders and related after-sales services, including customer support and re-shipment. Recipient information, including name, address, phone number and postal code, they will be used for delivery. Email addresses are used to send parcel tracking information to users. The list of purchased items is used to print invoices and allow customers to identify items in the package. When you use Superhuman Technology  customer service phone number, WeChat official account and other self-service platform for product installation, maintenance, and consulting services, you need to provide us with your name, address, contact information, products information in order to serve you timely.

(3) Activate or verify the product or service, control and use the device. To control part of your devices, you need to log on to your account by using APP, and complete the distribution and binding process of the devices. After completing these processes, you can use the APP to remotely control the device or within the LAN. Some devices need to be activated before they can be used. The activation process requires relevant device information, including MAC address, machine code, and WIFI password. If the activation fails, we may read the relevant device information and log information to evaluate the cause of the activation failure. At the same time, you may need to use user name/password and other information to control your connected devices.

(4) Provide location-based services. When using certain services, we or third-party service providers may use location information to provide you with the correct version of the service and provide an accurate location so that you can get the best user experience, for example, by reading your location to know the nearest warehouse and estimating the delivery time, or using different programs at different altitudes and regions to ensure the normal implementation of equipment functions.

(5) Send you information about products and services that you may be interested, including but not limited to inviting you to participate Superhuman Technology  activities (such as promotions), market research or satisfaction surveys, or send you marketing information, such as your participation in a lottery, competition or similar promotion, we will use the information you provide to manage such activities. If you win, you may desensitize your mobile phone number or nickname to write it into the winning list and announce it. If the event is jointly promoted by US and a third party, we may share with it the personal information generated during the event and necessary to complete the event (number of users participating in the event, winning list, winner contact information) so that third parties can distribute prizes or provide services to you in a timely manner.

(6)Send you important notifications, such as operating system or application updates and installations.

(7) Provide you with personalized user experience and personalized content, such as access to additional products after-sales service.

(8) Allows you to use third-party features. Some of the features we offer are operated by third-party service providers. Therefore, we need to share your information with third parties to enable you to experience the full functionality. For example, when you use our service to search for audio, video, health encyclopedia and other content, we may need to pass your search request to a third-party service provider.

(9) Collect user usage feedback. The feedback you provide can help improve our services, device functions, etc. In order to track the feedback you provide, you may be contacted by the personal information you provide and keep records.

(10) Conduct internal audit, data analysis and research to improve our products and services.

(11)Analyze business operational efficiency and measure market share.

(12) Synchronize, share, and store the data you upload or download and the data required to perform the upload and download.

(13) Comply with and enforce applicable legal requirements, relevant industry standards or our policies.

Superhuman Technology  is also possible to collect and use non-identifying data. Non-identifying data refers to data that cannot be used to determine the identity of an individual. For example, Superhuman Technology  collected statistical data, such as the number of website visits and the usage frequency of IoT devices. The purpose of collecting this data is to understand how users use their websites, products and services. With this, Superhuman Technology  can improve your own service and better meet customer needs. Superhuman Technology  non-identifying data may be collected, used, processed, transferred or disclosed for other purposes at its sole discretion. We will try our best to isolate your personal and non-identifiable data and use both types of data separately. If personal data is mixed with non-identifying data, it will still be regarded as personal data processing. 

When Superman Technology handles your personal data, we will comply with the requirements of the applicable law based on an appropriate legitimacy basis, including:

1. Process your personal data for the performance of the contract when responding to your transaction or service request;

(2) The processing of your personal data based on your consent;

(3) When contacting you, conducting marketing or marketing research, in order to improve our products and services, we will process your personal data based on the legitimate interests of US or third parties when processing your personal data for purposes such as implementing and improving our loss prevention and anti-fraud programs.

4. We may also process your personal data based on compliance and enforcement of legal obligations.

2.how Superhuman Technology  use cookies and similar technologies

2.1Cookie

To ensure that the website works properly, we sometimes store small data files called cookies on our computers or mobile devices.Cookie is a plain text file stored on a computer or mobile device by a web server. The content of a cookie can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile application. Cookies usually contain identifiers, site names, and some numbers and characters. With the help of cookies, the website can store data such as user preferences or goods in the shopping basket.

The purpose of enabling cookies for Superhuman Technology  is the same as most websites or Internet service providers to enable cookies, that is, to improve the user experience. With the help of cookies, the website can remember a user's single visit (using session cookies) or multiple visits (using permanent cookies). With the help of cookies, websites can save settings, such as the language, font size and other browsing preferences of a computer or mobile device. This means that the user does not need to reconfigure the user preferences each time they visit. 

2.2 Website beacons and pixel tags

We will use other similar technologies such as website beacons and pixel tags on the website. For example, an email sent to you by Superhuman Tech may contain a click URL that links to the content of the Superman Tech Web site. .If you click on the link, Superhuman Technology will track this click to help us understand your product and service preferences and improve customer service.If you don't want your activity to be tracked in this way, you can unsubscribe from Superman Technology's mailing list at any time.

2.3 Mobile analysis software

In the APP, we use mobile analysis software to better understand the functions of our APP in your mobile phone. This software may record information such as how often you use the application, events that occur within the application, cumulative usage, performance data, and where the application crash occurs.

Your use of our website means that you agree to use cookies, website beacons, pixel tags and mobile analysis software as described above.

3.How Superhuman Technology  disclose and share your personal data

Your personal information will be kept strictly confidential and will only be shared with data recipients in the categories listed below. In addition, we will only share your information with third parties other than the following circumstances, with your consent, and you will have the option to allow us to share your information.

3.1 Superhuman Technology  affiliates. In order to facilitate our services to you, recommend information or protection that may interest you. Superhuman Technology  or other users or the public's personal and property safety is protected from infringement,  your personal information may be shared among Superhuman Technology affiliates.We will only share the necessary personal information and will again seek your authorization consent, if we share your personal sensitive information or affiliates for the use and processing purpose of changing your personal information.

3.2 Authorize partners. We may share your information with trusted authorized partners. We may share your account information, device information, and location information with authorized partners to ensure the successful completion of the services provided to you. However, we will only share your personal information for a legitimate, legitimate, necessary, specific and explicit purpose, and will only share personal information necessary for the provision of services. Our partners do not have the right to use the shared personal information for any other purpose. Currently, our authorized partners include the following types:

Authorized partners for advertising and analytics services.

Resellers, suppliers, service providers and other partners. Our distributors, suppliers and service providers include institutions, financial institutions, e-commerce companies and platforms that provide technical services, telecommunications services, customer service, risk control services, Audit Services, and legal services, offline stores, etc.

We will sign confidentiality agreements with the companies, organizations and individuals with whom we share personal information, and will require them in an appropriate manner to follow our instructions, this privacy policy and any other related confidentiality and security measures to handle personal information. In the use of personal sensitive data, we require third parties to adopt encryption technology to better protect user data. Once it is found that it violates the agreement, it will take effective measures or even terminate the cooperation.

Comply with the mandatory requirements of laws and regulations, court orders or government authorities, safeguard the public interest, or protect our customers, Superhuman Technology  or Superhuman Technology  uses reasonably necessary for the personal and property safety or lawful rights and interests of employees.

Other parties that have your consent separately. In addition to the sharing described in this Privacy Policy, we may also share your information with third parties when you agree to share or make a sharing request.

3.3 Information that does not require consent

We may share anonymous information in aggregate form with third parties for commercial purposes; we may share general usage trends with our services, for example, the number of customers in a specific group of people who buy certain products or engage in certain transactions.

According to relevant laws and regulations, in the following situations, we can share, transfer, and publicly disclose your personal information without your authorization and consent:

Related to national security and national defense security;

Related to public safety, public health, and major public interests;

Related to criminal investigation, prosecution, trial and execution of judgment;

For the purpose of safeguarding your or other personal life, property and other major legitimate rights and interests, but it is difficult to obtain my consent;

Personal information that you disclose to the public on your own;

Personal information collected from legally and publicly disclosed information, such as legal news reports, government information disclosure and other channels.

Necessary to maintain the safe and stable operation of the product or service provided, such as the discovery and disposal of failures in the product or service.

Other circumstances prescribed by laws and regulations.

According to the law, sharing or transferring personal information processed by de-identification, and ensuring that the data recipient cannot recover and re-identify the subject of personal information, does not belong to the external sharing of personal information, transfer and public disclosure, the preservation and processing of such data will not be required to notify you and obtain your consent.

If you do not agree that we provide your personal information to third parties in accordance with the above terms, please stop using our services immediately.

4.How to access or modify your personal data

You should ensure that all personal data submitted is accurate. Superhuman Technology  will try to maintain the accuracy and integrity of personal data, and update these data in a timely manner. Where required by applicable law, you may:

4.1 Own right to access specific personal data we hold about you;

4.2 Request us to update or correct your inaccurate personal data;

4.3 Reject or restrict our use of your personal data;

4.4 Request us to delete your personal data or voluntarily cancel your account.

If you want to exercise the relevant rights, please give feedback to us online through this email box, sid@supman.com.To ensure safety,,we may ask you to verify your identity (if a written request or otherwise) before processing your request.We decline the requests if we have reasonable grounds for finding that they are fraudulent, incompetent, or impairing, their right to privacy.

When you or we assist you in deleting the relevant information, due to applicable legal and security technical limitations, we may not be able to delete the corresponding information from the backup system immediately, we will securely store your personal information and restrict any further processing of it until the backup can be cleared or anonymized.

Before you delete your personal data or cancel your account, please back up and properly retain your account information and other related data, and properly store the transaction vouchers, bills and other information of products and services, in order to avoid not being able to enjoy the relevant after-sales service or need to pay additional fees. After the personal data is deleted or the account is canceled, you may not be able to continue to use our services, and you will not be able to recover any content or information in and related to the account.

After you cancel your account, we will stop providing products or services to you and, in accordance with your requirements, unless otherwise provided by law, we will delete your personal information within 15 working days.

You also have the right to revoke your consent at any time, when the applicable law requires, and when Superman Technology processes your personal data based on your consent.However, the withdrawal of consent will not affect the legality and effectiveness of our processing of your personal data based on your consent prior to the revocation, nor will it affect our processing of your personal data based on other appropriate justification grounds.

5.Protection of personal information of minors

The products and services provided by Superhuman Technology  are mainly for adults. If you are a minor under the age of 14, you should read these guidelines with your guardian before using our products and/or services, and should ensure that you have obtained the consent of your guardian to use our services and provide us with your information. We will focus on protecting the personal information of minors in accordance with relevant national laws and regulations. 

If your Guardian does not agree that you use our services or provide us with information in accordance with these guidelines, please terminate your use of our services immediately and notify us in a timely manner.

In the case of the collection of personal information of minors with the consent of parents or legal guardians, we will only be permitted by law, parents or guardians expressly agree to use or publicly disclose this information where necessary to protect minors.

If you are the guardian of a minor, when you have any questions about the use of our services or the user information provided to us by a minor in your custody, please contact us in time. We will protect the confidentiality and security of minor user information in accordance with relevant national laws and regulations and the provisions of these guidelines. If we find that we have collected the personal information of a minor without the prior consent of a verifiable parent or legal guardian, we will try to delete the relevant data as soon as possible.

6.How Superhuman Technology  retain and protect your personal data

In principle, the personal information we collect and generate within the territory of the People's Republic of China will be stored in the People's Republic of China.

Superhuman Technology  pay attention to the security of personal data. We will retain your personal data for the period required for the purposes described in this policy, unless the retention period is required or permitted by law as required or permitted by law. Because the storage period of data may vary based on different scenarios and different products and services. 

Superhuman Technology  has no responsibilities for security omissions caused by third party access to your personal information due to your failure to maintain the privacy of your personal information. Notwithstanding the foregoing, you should notify us immediately if any other user of the Internet has unauthorized use of your account or any other security breach. Your assistance will help us to protect the privacy of your personal information. 

7.Third-party providers and their services

To ensure a smooth browsing experience, you may receive from Superhuman Technology  content or web links provided by third parties outside of their partners (hereinafter referred to as "third parties"). Superhuman Technology  no control over such third parties. You can choose whether to access links, content, products, and services provided by third parties.

Superhuman Technology  can not control the privacy and data protection policies of third parties, and such third parties are not subject to this policy. Before submitting personal information to third parties, please refer to the privacy protection policies of these third parties. 

8.How to contact us

Address: No.116 Beihu Road,Economic Development Area,Yongkang City,Zhejiang Province ,China

Email: sid@supman.com

For security, you may need to provide a written request or otherwise prove your identity. In general, we will reply within 15 days. If you are not satisfied with our reply, especially our personal information processing behavior damages your legitimate rights and interests, you can also report to Internet information, telecommunications, public security and municipal regulatory authorities make complaints or reports.

If you consult us, we will provide information on the relevant complaint channels that may be applicable according to your actual situation.

9.How to update this policy

In order to provide you with better service and better user experience, this Agreement will be changed in accordance with business adjustments, changes in laws, regulations, or policies. If you continue to use any of the services we provide or visit our relevant websites after the adjustment or change of your privacy policy, we believe that this means that you have fully read, understand and accept and be bound by the modified privacy agreement.

When we want to use the information for other purposes not specified in this Agreement, we will seek your consent again in the form of signing agreement, pop-up prompt, on-site announcement, updating this agreement, etc.

Update Effective date: November 18, 2021